What information do we collect?
We primarily collect personal information that is necessary for us to provide our products and services to you or if you are providing us with a service. Personal information is any information that can be used to identify you and may include:
- your name, address and contact details (including telephone numbers and email address).
- your work contact details including name, telephone numbers, work address and email
- address if you are our customer or supplier.
- information about your dealings with us about our products and/or services.
- images captured by Closed Circuit Television (CCTV) systems used by us 24-hours
- video surveillance.
- other personal information you may disclose to us when you contact us with a query or complaint, or where you request a product or service from us, or information about a product or service from us, or which is contained in any other communications between you and us.
Where relevant we may ask you for other information, for example, qualifications and employment history, if you apply for employment with us.
Some of this information is considered by law to be “sensitive information” about you. This includes any information that tells us about your health and/or medical condition.
This information is only collected where relevant and necessary to ensure that you are given appropriate guidance and support based on your specific circumstances.
How do we collect and hold your personal information?
We usually collect personal information in the following ways:
Directly from you, either in person, in documents, by email, telephone or via our website (including our E-Shop) when you, for example:
- purchase products or services from us
- enquire about our products or services generally
- apply to work with us
- participate in our promotions, monthly specials, or competitions
- participate in customer satisfaction surveys or focus groups on proposed products
- use our website or other applications including our contractor management systems or visit one of our offices including to provide us with your services if you are a contractor to Spick n Clean Products group.
- from third parties who, for example, forward your details to us.
- from CCTV systems used by us for 24-hour surveillance, which monitor and record activities at all our premises Australia-wide, including in our offices, administration areas, warehouses, shop counters and Training Academy.
- from publicly available resources.
We hold personal information in hard copy and electronic files. If your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
Collection of information from our website
When using our website, you may voluntarily disclose personal information to us. Our server may automatically record details such as your internet address, domain name if applicable, and the date and time of your visit to our website. If you access our website (or any part of it) via a social media plugin (such as Facebook), you consent to us collecting, storing, and using the information.
We gather this information for internal purposes only, including statistical and marketing purposes.
We will try to not identify users or their browsing activities except as necessary to investigate or report any suspected unlawful activity, as required, or authorised by law or as reasonably necessary for the activity of an enforcement.
In addition to web server logs, we also use third party web analytics, web beacons and similar technologies, such as Google Analytics, Google AdWords Remarketing, Google reCAPTCHA and Facebook Pixel, to collect or receive information in order to improve the performance and usability of our website and Facebook page. The provider of Google Analytics, Google AdWords Remarketing, and Google reCAPTCHA is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Our site may also use Google AdWords Remarketing which will display advertisements to you based on what parts of our sites you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display advertisements that are relevant to you.
We use Google reCAPTCHA on our website. reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) have been entered by a human or by an automated program. To do this, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as you enter our website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long you have been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. reCAPTCHA analysis take place entirely in the background. Visitors are not advised that such an analysis is taking place. Further information about Google reCAPTCHA can be found here.
By using our Facebook page, you consent to the processing of data about you by Facebook (Facebook Inc., Hacker Way, Menlo Park, California 94025) in the manner described in Facebook’s Data Policy (available here) and for the purposes set out above. You can hide our advertisements on your Facebook page by following the instructions here.
Collection of Personal Information from our Contractor Management System
Collection of Personal Information of Visitors and Contractors during the COVID-19 Pandemic
On a temporary basis during the COVID-19 pandemic, we require contractors and visitors to complete a simple screening checklist which involves the collection of personal information.
The purpose of collecting personal information from contractors or visitors is to prevent or manage the risk and/or reality of COVID-19 to ensure that necessary precautions can be taken in relation to that individual and any other individuals that may be at risk. Any personal information (including any sensitive information) collected will be used, stored, and disclosed for this primary purpose, or for a related secondary purpose, and will be stored confidentially and securely.
Why do we collect personal information and what are the consequences of not providing us with the information requested?
Generally, we collect personal information about you in the course of obtaining goods and services from you, in order to meet our obligations to you, to enable us to provide our products and services to you, to improve your experience with us and/or to enable us to address any enquiry or complaint you may have made. We also collect personal information so you can seek employment with us, visit our premises, provide your services to us, or communicate with us in writing, by e-mail, telephone or via our website. Our ability to meet our obligations to you, your business or to process any application may be adversely affected if you do not give us the requested personal information, or if the information you give us is incomplete or inaccurate.
We collect personal information via our CCTV systems for 24-hour video surveillance to:
- improve actual and perceived levels of safety.
- reduce the likelihood of graffiti, vandalism, and anti-social behaviour around our premises.
- reduce incidents of criminal behaviour including fraud against our business and to aid in identifying and prosecuting offenders.
- reduce insurance excesses and premiums.
- assist in minimising and monitoring work health and safety issues and risks; and
- assist in tracking inward and outward movement of goods, particularly large value items.
How do we use your personal information?
We use personal information primarily to provide our products and services to you in the ordinary course of conducting our business and/or to obtain goods and services from you. We may also use personal information to:
- contact you to provide you with the information, materials or products and services you request
- contact you to provide you with information and materials on our products and services that we think you may be interested in
- provide you with our products and services
- provide you with information about the products and services you are currently using
- provide you with information about other goods and services we offer that are similar, to those that you have already purchased or enquired about
- provide you with information about promotions, monthly specials, competitions, or upcoming events that we think you may be interested in
- manage our relationship with you, including addressing any enquiries or complaints you may have, and to improve the services we provide
- analyse and understand our client base, for example, by engaging third parties to conduct research on our behalf; and
- for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose
If we intend to use your personal information for direct marketing, such as by adding you to a marketing database, and you have not already consented to this use, we will notify you and will provide you with an opportunity to opt out.
If you no longer wish to receive our email alerts, you may opt out at any time by replying to the email using the unsubscribe facility.
To whom do we disclose personal information?
We will only disclose personal information for the purpose for which it was collected or in the following circumstances:
- to a member of the Spick n Clean Products Group, which means our subsidiaries, our ultimate holding company and its subsidiaries for consultation and reporting on relevant issues and for storage purposes, depending on where our storage facilities and/or servers are located
- third parties including business partners, suppliers, sub-contractors, and service providers who assist us in the conduct of our business
- to market research companies for the purpose of analysing our client base and undertaking research on our behalf
- to any relevant law enforcement body, courts and legal advisers where unlawful acts are suspected or to respond to subpoenas, court orders, or legal process
- where occupational health and safety complaints have arisen, to workplace Health and Safety Officer(s) or our Insurer(s) to third parties in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, to establish or exercise our legal rights or defend against legal claims, or in situations involving potential threats to the physical safety of any person;
- where required or authorised by law or otherwise as permitted under the Privacy Act.
- where you consent or have authorised a third party to the disclosure.
Cross-border disclosure of personal information
We may deal with third parties that have all or part of their operations located overseas. As a result, your personal information may be disclosed to a recipient in a foreign country, including but not limited to Australia.
How secure and accurate is your personal information?
We will take reasonable steps to ensure that all personal information we hold is:
- accurate, complete, up-to-date, relevant, and not misleading.
- stored in a secure environment; and
- protected from misuse, interference, and loss as well as unauthorised access, modification, or disclosure.
Any personal information in the form of images captured by CCTV will be stored onsite at our premises and accessible by specifically authorised employees in accordance with controlled access procedures. Images will be stored for a minimum of thirty (30) days.
If any of your details change, please let us know as soon as possible by using the contact details below so we can maintain the accuracy of your personal information.
How can you access and correct your personal information?
You also have the right to ask us to correct information about you that is inaccurate, incomplete, out-of-date, irrelevant, or misleading. If we refuse to correct your personal information as requested, we must:
- notify you in writing of the reasons for the refusal (unless it would be unreasonable to do so) and how to complain of the refusal; and
- upon request from you that we associate a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading, take such steps are as reasonable in the circumstances to associate such a statement so that it will be apparent to users of the information.
Links to other websites
Our links to the linked websites should in no way be construed as an endorsement, approval or recommendation by us of the owners or operators of the linked website or of the content, products or services contained on or referred to by the linked websites.
How can I contact Spick n Clean Products Pty. Ltd.?
If you have any questions or complaints about how we handle your personal information, you can contact our Privacy Compliance Officer as follows:
Privacy Compliance Officer
Spick n Clean Products Pty. Ltd.,
14 Horsley Road,
REVESBY NSW 2212
We will consider and respond to any complaint notified to us within a reasonable time, usually within 30 days. We will always endeavour to resolve any complaint to your satisfaction.
Australian Privacy Commissioner
Suspected data breaches will be managed in accordance with our legal obligations as per the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. Please contact the Privacy Compliance Officer by telephone or email if you believe that a data breach may have occurred which involves us in some way.
Spick n Clean Products Pty. Ltd., reserves the right to modify, revise or supplement parts of this document as it sees fit.