Return Policy

Spick n Clean Product's Returns Policy is in addition to the statutory rights under the Competition and Consumer Act and similar laws. If you are a consumer as defined under Australian Consumer Law, the goods come with guarantees that cannot be excluded under the Australian Consumer Law.

It is your responsibility to check the goods on delivery. You must notify us in writing as soon as possible but in any case, no later than 48 hours after delivery of the goods if the goods are faulty or significantly different from their description / sample.

Spick n Clean Products will investigate such notice and inspect the goods in good faith. If Spick n Clean Products agrees that the goods have a major fault (other than through abnormal use), Spick n Clean Products will contact you and you may choose to either receive a refund or to have the goods replaced. If Spick n Clean Products agrees that the goods have a minor fault (other than through abnormal use) we may elect to repair the goods for you within a reasonable period of time or to offer you a replacement (as appropriate and at our discretion).

In both cases where we agree that the goods are faulty, we will reimburse you for any reasonable postage costs incurred by you to return the goods to us.

Unfortunately, Spick n Clean Products cannot provide a refund or replacement of the goods where the goods have sustained damage due to abnormal use.

Change of mind returns cannot be accepted for goods purchased via our website. Spick n Clean Products may accept change of mind returns for all other sales, and will discuss this directly with you if any change of mind request is made.

Goods returned to Spick n Clean Products without Spick n Clean Product's prior written approval may, at Spick n Clean Product's discretion, be returned to you at your expense.

Changes to this Policy
Spick n Clean Products Pty. Ltd. reserves the right to modify, revise or supplement parts of this document as it sees fit.