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The purpose of collecting personal information from contractors or visitors is to prevent or manage the risk and/or reality of COVID-19 to ensure that necessary precautions can be taken in relation to that individual and any other individuals that may be at risk. Any personal information (including any sensitive information) collected will be used, stored, and disclosed for this primary purpose, or for a related secondary purpose, and will be stored confidentially and securely.

Why do we collect personal information and what are the consequences of not providing us with the information requested?

Generally, we collect personal information about you in the course of obtaining goods and services from you, in order to meet our obligations to you, to enable us to provide our products and services to you, to improve your experience with us and/or to enable us to address any enquiry or complaint you may have made. We also collect personal information so you can seek employment with us, visit our premises, provide your services to us, or communicate with us in writing, by e-mail, telephone or via our website. Our ability to meet our obligations to you, your business or to process any application may be adversely affected if you do not give us the requested personal information, or if the information you give us is incomplete or inaccurate.

We collect personal information via our CCTV systems for 24-hour video surveillance to:

  • improve actual and perceived levels of safety.
  • reduce the likelihood of graffiti, vandalism, and anti-social behaviour around our premises.
  • reduce incidents of criminal behaviour including fraud against our business and to aid in identifying and prosecuting offenders.
  • reduce insurance excesses and premiums.
  • assist in minimising and monitoring work health and safety issues and risks; and
  • assist in tracking inward and outward movement of goods, particularly large value items.

How do we use your personal information?

We use personal information primarily to provide our products and services to you in the ordinary course of conducting our business and/or to obtain goods and services from you. We may also use personal information to:

  • contact you to provide you with the information, materials or products and services you request
  • contact you to provide you with information and materials on our products and services that we think you may be interested in
  • provide you with our products and services
  • provide you with information about the products and services you are currently using
  • provide you with information about other goods and services we offer that are similar, to those that you have already purchased or enquired about
  • provide you with information about promotions, monthly specials, competitions, or upcoming events that we think you may be interested in
  • manage our relationship with you, including addressing any enquiries or complaints you may have, and to improve the services we provide
  • analyse and understand our client base, for example, by engaging third parties to conduct research on our behalf; and
  • for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose

If we intend to use your personal information for direct marketing, such as by adding you to a marketing database, and you have not already consented to this use, we will notify you and will provide you with an opportunity to opt out.

If you no longer wish to receive our email alerts, you may opt out at any time by replying to the email using the unsubscribe facility.

To whom do we disclose personal information?

We will only disclose personal information for the purpose for which it was collected or in the following circumstances:

  • to a member of the Spick n Clean Products Group, which means our subsidiaries, our ultimate holding company and its subsidiaries for consultation and reporting on relevant issues and for storage purposes, depending on where our storage facilities and/or servers are located
  • third parties including business partners, suppliers, sub-contractors, and service providers who assist us in the conduct of our business
  • to market research companies for the purpose of analysing our client base and undertaking research on our behalf
  • to any relevant law enforcement body, courts and legal advisers where unlawful acts are suspected or to respond to subpoenas, court orders, or legal process
  • where occupational health and safety complaints have arisen, to workplace Health and Safety Officer(s) or our Insurer(s) to third parties in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, to establish or exercise our legal rights or defend against legal claims, or in situations involving potential threats to the physical safety of any person;
  • where required or authorised by law or otherwise as permitted under the Privacy Act.
  • where you consent or have authorised a third party to the disclosure.
  • in the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of Spick n Clean Products Pty. Ltd., or a Spick n Clean group business or business unit, information we have collected about you may be sold or otherwise transferred. However, this will only happen if the party acquiring the information agrees to be bound by the terms of this Privacy Policy and the notice provided to you when the information was collected.